Privacy Policy

This policy explains what information Water Damage Redwood City Restoration Services (“we”, “us”) collects through waterdamagerwc.com, why we collect it, and what we do with it. Questions about anything here can go to dispatch@waterdamagerwc.com or +1 (201) 277-9344.

Information you give us

When you submit a form on this site or call us, we collect the details you provide: your name, phone number, email address, property address or city, the service you are enquiring about, and whatever you tell us about the damage. We ask for this so we can respond to your request, dispatch a crew, and prepare an estimate.

If you engage us for work, we also create job records: photographs of the affected areas, moisture readings, equipment logs, scope documents and invoices. Where you ask us to bill your insurer, we share the relevant records with your carrier and its adjuster for that purpose.

Information collected automatically

Like most websites, our host records basic technical information when you visit: IP address, browser and device type, referring page and the pages you view. This is used to keep the site working and to understand which pages people find useful. This site is built as static pages and does not set advertising cookies of its own.

Two third-party embeds may set their own cookies or collect data under their own policies: the Google Maps embed on our contact and area pages, and any form-handling service we use to deliver form submissions to us. Their handling of that data is governed by their own privacy policies.

How we use your information

• To respond to your enquiry and dispatch emergency service.
• To prepare estimates, scopes of work and invoices.
• To document a loss and, where you ask us to, to support your insurance claim.
• To contact you about work in progress or a job we completed for you.
• To meet legal, licensing, insurance and tax obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Phone calls, texts and consent

By submitting a form or calling us, you agree that we may contact you by phone, text message or email about your enquiry. Message and data rates may apply. You can ask us to stop contacting you at any time by replying to a message or calling +1 (201) 277-9344. Calls may be recorded for quality and dispatch accuracy where permitted by California law; if a call is being recorded you will be told at the start.

How long we keep it

Enquiries that do not become jobs are kept for a limited period and then deleted. Job records — including documentation created for insurance purposes — are retained for as long as required by our insurers, licensing obligations and applicable law.

Your California privacy rights

California residents have rights under the California Consumer Privacy Act as amended, including the right to know what personal information we hold about you, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising those rights. We do not sell personal information or share it for cross-context behavioural advertising.

To make a request, email dispatch@waterdamagerwc.com or call +1 (201) 277-9344. We may need to verify your identity before acting on a request, and we may need to retain records we are legally or contractually required to keep.

Security

We take reasonable measures to protect the information we hold, including limiting access to job records to the people who need them. No method of transmission or storage is completely secure, so please do not send sensitive documents such as full policy files or identity documents by email unless we have agreed a secure method with you.

Children

This site is intended for adults arranging property services. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy we will update the date at the top of this page. Material changes will be described here.

Contact

Water Damage Redwood City Restoration Services
550 Allerton St
Redwood City, CA 94063
+1 (201) 277-9344
dispatch@waterdamagerwc.com